Frequently Asked Questions (FAQ)
1. What products do you offer?
We specialize in tropical-inspired clothing, swimwear, accessories, and home decor. Our collections include Hawaiian shirts, swim trunks, bikinis, dresses, hats, posters, and more!
2. How do I choose the right size?
Each product page includes a detailed size chart to help you find the perfect fit. If you’re between sizes, we recommend sizing up for a more comfortable fit.
3. Do you offer international shipping?
Yes! We ship worldwide. Shipping times and costs may vary depending on your location. Check our shipping policy for more details.
4. How long does shipping take?
Orders typically process within 2-5 business days, however, some items may take as long as 10 business days to ship. Delivery time depends on your location and shipping method. You’ll receive tracking details once your order is on its way!
5. Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.
6. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, as long as items are unworn, unwashed, and in their original condition. Some items, like swimwear and custom products, may be final sale. Visit our Returns & Exchanges page for details.
7. What if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! Please contact our customer service team within 7 days of receiving your order, and we’ll make it right with a replacement or refund.
8. Do you offer custom designs?
Yes! Some of our products can be customized with your own design. Contact us for more information on personalization options.
9. How can I contact customer support?
You can reach our friendly support team via email or through our Contact Us page. We aim to respond within 24-48 hours.
10. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, early access to new collections, and special promotions.
Do you have more specific questions about tracking orders? Please click here: https://tropiklife.com/tracking-order/
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