Welcome to Tropiklife.com! Please review our policies below to ensure a smooth shopping experience. By shopping with us, you agree to these terms and conditions.
1. Shipping Policy
Processing Time: Orders are processed within [1-3 business days]. During peak seasons, processing may take up to [5 business days].
Shipping Options: We offer [standard shipping, express shipping, and international shipping]. Shipping fees and delivery times vary based on your location and shipping option selected.
Tracking: Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Delays: We are not responsible for delays caused by carriers, weather, or customs (for international orders).
2. Return & Exchange Policy
- Eligibility: Returns and exchanges are accepted within [30 days] of delivery for unused, unworn, and unwashed items with original tags and packaging.
- Exclusions: Customized, personalized, or final sale items cannot be returned or exchanged.
- Process:
- Contact us at info@tropiklife.com to initiate a return or exchange.
- Ship the item back to us at [return address provided].
- Once we receive and inspect the item, we will process your refund, store credit, or exchange.
- Shipping Fees: Return shipping fees are the responsibility of the customer unless the item is defective or incorrect.
3. Refund Policy
- Refunds: Approved refunds will be issued to the original payment method within [5-7 business days] after we process the return.
- Partial Refunds: Items showing signs of wear, damage, or missing packaging may qualify for a partial refund at our discretion.
- Non-Refundable: Shipping fees are non-refundable unless the return is due to our error.
4. Payment Policy
- Accepted Payments: We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
- Secure Transactions: Your payment information is encrypted and processed through a secure payment gateway. We do not store your payment details, or sell or distribute your information to third-party vendors.
5. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and safeguard your data.
6. Size Guide & Product Care
- Size Guide: Please refer to the size chart provided on each product page to select the correct size.
- Product Care: For best results, follow the care instructions listed on the product label.
7. Custom Orders
- For custom or personalized orders, production times may vary. Once the item is customized, cancellations, returns, or refunds are not permitted.
8. Order Cancellations
- Orders can be canceled within [24 hours] of placement. After this window, cancellations are not guaranteed as orders may have already been processed.
9. Contact Us
For questions, concerns, or assistance, please contact us:
- Email: info@tropiklife.com
- Business Hours: M-F 8am-8pm
10. Changes to Policies
We reserve the right to update or modify these policies at any time. Please review them periodically for changes.
Thank you for choosing Tropiklife.com! We appreciate your business and strive to provide you with the best shopping experience.
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